Template-based messaging
Use WhatsApp message templates and campaign content suited to the configured business messaging connection.
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WhatsApp Messaging
WhatsApp Business Messaging and Campaigns
Coordinate WhatsApp campaigns, templates, contact conversations, delivery updates, and follow-up for customer messaging workflows.
What you can do with WhatsApp Messaging
WhatsApp messaging supports customer communication in a channel many contacts already use. Prepare approved or configured message content, select recipients, monitor delivery, and keep replies available in the contact conversation where the integration supports them.
Contact conversations
Keep outbound activity and available inbound replies connected to the contact record.
Campaign visibility
Track delivery states and review failures for clearer follow-up decisions.
How it works
- Connect the WhatsApp business messaging setup and prepare the message content.
- Select contacts, review the campaign, and schedule or start delivery.
- Monitor statuses and manage replies or follow-up from the contact workflow.
Put it to work
- Customer service updates
- Booking reminders
- Product and event announcements
Frequently asked questions
Does WhatsApp messaging use the same workflow as SMS?
Both can be managed through campaigns, but WhatsApp content and delivery depend on the configured WhatsApp business messaging connection.
Can I review WhatsApp delivery failures?
Yes. Available delivery states and failure details are shown in campaign and message reporting.
Build the workflow that fits your business.
Review plans and usage rates before choosing your services. For messaging workflows, review consent requirements and channel-specific setup before sending.