Personalized text messages
Compose messages with contact fields and reusable templates for consistent, relevant outreach.
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SMS Messaging
Business SMS Messaging and Campaigns
Send personalized SMS messages, schedule outreach, manage replies, and track delivery status for customer communication and reminders.
What you can do with SMS Messaging
SMS gives teams a direct way to reach contacts with concise, time-sensitive messages. Use contact data and templates to prepare individual messages or campaigns, schedule sends when appropriate, and keep inbound replies connected to the contact conversation.
Scheduled campaigns
Organize contacts into campaigns and schedule messages for a deliberate send window.
Reply and delivery visibility
Follow message status and manage inbound SMS replies from the contact record.
How it works
- Import or select contacts and confirm the sending number and message content.
- Schedule or send the message campaign after reviewing recipients.
- Check delivery results and respond to inbound conversations as needed.
Put it to work
- Appointment reminders
- Customer updates
- Event and RSVP outreach
Frequently asked questions
Can SMS messages include personalized details?
Yes. Templates and contact fields can be used to tailor messages for each recipient.
Can recipients reply to an SMS?
Inbound replies can be received and managed through the contact messaging workflow when the sending setup supports replies.
Build the workflow that fits your business.
Review plans and usage rates before choosing your services. For messaging workflows, review consent requirements and channel-specific setup before sending.