LineUp
Manage live customer queues, check-ins, turn estimates and queue notifications with zCallMagic LineUp appointment tools.
LineUp extends zCallMagic appointment calendars with a live queue workflow for businesses that serve people in sequence. Staff can check customers in, organize waiting appointments, estimate turns, and communicate important queue changes. The goal is a clearer waiting experience for customers and a practical operational view for the team serving them.
Enable queue handling for a supported booking calendar and use the appointments already associated with that calendar. Staff can see who is waiting, maintain the working order, and move an appointment through the available queue states as service progresses.
Configured SMS templates can confirm that a customer joined the queue, tell them when their turn is approaching, announce when they are being called, or explain a delay. These updates use the contact and appointment information already available to the workflow.
Queue positions, check-in information, estimated start times, and appointment status help staff coordinate the next action. LineUp supports the live service process; it does not replace the underlying booking calendar or the team responsible for managing it.
Review pricing or book a live demonstration to discuss the channels, configuration, and customer workflow your team needs.
