Website chat widget
Embed a branded support widget so visitors can start conversations directly on your website.
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AI Chat
Embedded AI Customer Support Chatbot
Embed an AI support chat widget, ground answers in knowledge bases, collect contact details, and hand conversations to human responders.
What you can do with AI Chat
AI Chat is a website-embedded customer support experience, not a general writing assistant. Add the chat widget to a site, maintain tenant knowledge resources, let visitors ask questions in a public session, and route conversations to a human responder when a handoff or ticket is needed.
Knowledge-based answers
Manage knowledge bases and resources that help the chatbot respond with business-specific context.
Human handoffs and tickets
Escalate conversations, collect follow-up details, and give responders a workflow for taking over support.
How it works
- Configure the widget and add the knowledge resources that support should use.
- Embed the widget on your website and let visitors start support sessions.
- Review sessions and hand off conversations or create tickets when human follow-up is needed.
Put it to work
- Website customer support
- Product and service questions
- Lead capture with human follow-up
Frequently asked questions
Is AI Chat a tool for writing marketing copy?
No. AI Chat is an embedded website support chatbot focused on visitor conversations, knowledge resources, and human handoffs.
Can a conversation be transferred to a person?
Yes. Support teams can manage handoffs and tickets so a responder can continue conversations that need human attention.
Build the workflow that fits your business.
Review plans and usage rates before choosing your services. For messaging workflows, review consent requirements and channel-specific setup before sending.